Privacy Policy

1. Information We Collect

We collect information you choose to give us, mainly through our Contact / Enquiry form and WhatsApp chat:

• Your name, email address, and phone number
• Travel details you share with us, such as destination, dates, budget range, and number of travellers
• Any message or notes you add when contacting us

We do not require you to create an account, and we do not collect passwords or payment card details on our site.

2. How We Use Your Information

• To respond to your enquiry and help plan or quote your trip
• To contact you by email, phone, or WhatsApp about your enquiry
• To improve our destinations, offers, and website content
• To meet legal or accounting requirements where applicable

We do not sell your personal information to anyone.

3. Sharing With Third Parties

We share information only where it's needed to provide our service:

• Flight search: Our Flights page uses a search widget/form powered by our booking partners (via Travelpayouts, including Aviasales/Kiwi.com). If you search or book a flight there, that partner's own privacy policy applies to the information you give them directly, and we may earn a commission on qualifying bookings at no extra cost to you.
• Enquiry storage: When you submit our Contact/Enquiry form, the details you provide (name, email, phone, and trip details) are stored securely in our own database and also saved to a Google Sheet that only our team can access, so we can follow up with you and keep a backup record. Google processes this data on our behalf as a service provider, subject to Google's own privacy policy.
• Website content: We use Google Drive to manage and store destination content (photos, descriptions, itineraries) that is displayed publicly on the site. This does not involve your personal data.
• Product & flight links: Some pages include links to third-party marketplaces (such as Amazon, Flipkart, Meesho, Myntra, Ajio, Nykaa, or Decathlon) and our flight-search partner (Travelpayouts/Aviasales/Kiwi.com). If you click through and make a purchase or booking, that transaction and any data you provide happens directly with that third party under their own privacy policy - we don't receive your payment details.
• Hosting infrastructure: We use standard third-party web hosting to run this website. These providers only process data as needed to keep the site running.
• Legal reasons: We may disclose information if required by law or to protect our rights, users, or the public.

4. Customer Reviews We Display

We occasionally publish reviews or feedback shared with us (including via WhatsApp) on the website. We only do this with the reviewer's knowledge and consent, and we take reasonable care to avoid showing personal contact details visible in a screenshot. If you've shared a review with us and want it edited, anonymised, or removed, just let us know at travelwithvoynexa@gmail.com.

5. Cookies & Similar Technologies

Our website may use basic cookies or similar technologies from services we rely on (such as content delivery networks for fonts/icons) purely to make the site work correctly and load faster. We do not currently use these to build an advertising profile of you.

6. Data Security

We take reasonable technical and organisational measures to protect your information, including restricting access to enquiry data to those who need it to assist you. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep enquiry and contact information for as long as reasonably needed to assist you with your trip and for our legitimate business records, unless you ask us to delete it sooner (see your rights below).

8. Your Rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent to be contacted at any time

To exercise any of these, email travelwithvoynexa@gmail.com and we'll respond as soon as we reasonably can.

9. Children's Privacy

Our website and services are intended for adults planning travel. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised.

11. Contact Us

Voynexa Travel
Email: travelwithvoynexa@gmail.com
WhatsApp: +919634720311